Express Service Advisor

Express Service Advisor - North Park Subaru

We currently have an opportunity available for an Express Service Advisor. If you are looking for a professional, fun, competitive & fast paced environment with above average earning potential & benefits then keep reading!

Responsibilities

• Attitude is everything—greet service department customers promptly and courteously
• Listen to each customer and clearly articulate maintenance service needs to techs
• Upsell recommended/additional services using low-pressure, high-integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended pre-paid maintenance services
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Walk clients to their vehicles to ensure the customers are "Satisfied" prior to leaving
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Individual should possess:

• A high school diploma or equivalent: some college or vocational school preferred;
• A minimum of one (1) year automotive repair experience, desired; or a combination of education and experience.
• Knowledge of automotive repair and maintenance required; and mathematical principles (adding, subtracting, dividing, multiplying, and percentages) and application;
• Ability to operate manual transmission vehicles; determining causes of operating errors and deciding what to do about it; pay attention to detail; read and comprehend instructions and information in the English language;
• Must have a valid driver’s license and have and maintain an acceptable, safe driving record.
  

Benefits

Benefits include medical and dental insurance, 401K retirement savings plan, Vacation time, holiday and sick leave, company paid continuing education and training.  Our company maintains a strong policy of equal employment opportunity for all associates.  We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

Apply Today!