Summary:
Customer Service Representative under the leadership of the Managers, support the process to satisfy customer demands for Lincoln and other vehicles by providing follow-up calls after the sale and service. Great opportunity for Student or Retiree.
Essential Responsibilities:
1 Ensure prompt follow-up communication with clients after service visit. Help service drive staff greet customers promptly and courteously when they arrive to drop off their vehicles.
2. Help keep Management staff aware of any problems..
3. Fully coordinate and communicate actions with service consultants, technicians, and customers.
4. Set appointment for clients for service visit.
5. Assist with answering phone calls, covering lunch breaks and when needed.
Critical Competencies
1. Demonstrate leadership skills and ability to work well with others.
2. Demonstrate the ability to deal courteously and effectively with customers regardless of their age, race, color, sex, religion, national origin, handicap, dress, or demeanor and provide exceptional customer service.
3. Is able to communicate effectively – orally and in writing.
Key Measures
Customers
1. Satisfaction of follow-up communication with customers regarding services and repaired vehicles.
2. Set appointments and take messages clearly and promptly.
Mangement & Advisor Staff
1. Clear and prompt communication.
2. Available to take on extra duties when needed.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Critical Competencies:
High school diploma or general education degree (GED)
LANGUAGE SKILLS
Ability to communicate clearly and take direction. Must have strong phone skills. Light typing and computer skills.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Certificates, Licenses, and Registrations*:
Has valid driver’s license. Is legally able to work in the United States.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. While performing the duties of this job, the associate is regularly required to talk or hear. The associate frequently is required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms.
Work Environment:
The work environment characteristics described here are representative of those an associate encounters while performing the essential responsibilities of this job. While performing the duties of this job, the associate is frequently exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The noise level in the work environment varies from low to moderate .