Concierge

The Concierge at North Park Lexus Rio Grande Valley is a key team member that acts at the first line of communication between our guests and the dealership.  The concierge will interact with guests either by telephone or in-person. A large aspect of communication is the ability to listen, evaluate, and anticipate our guests needs.

Key requirements of the position include:

• Customer service: A concierge needs the ability to meet and exceed guests' expectations and provide services they need.
• Multi-tasking skills: Concierges must be able to do several things with constant interruptions.
• Organizational: Organization is a must for someone in this position.
• Problem solving: Concierges face all kinds of problems and issues and must readily solve these to the satisfaction of guests.
• Recordkeeping: May need to maintain guest records and other guest paperwork.