IT Help Desk Technician

Job description

Kahlig Automotive Group is currently seeking a full-time IT Help Desk Technician. This is a great entry level position to gain hands on experience in Information Technology. This position requires, but not limited to, on site pc support (application and hardware), minor networking, documentation, remote support, phone support, and knowledge of pc imaging. Candidate will be responsible for cleanliness and organization of network closets, office, and vehicles.

Job Type: Full-time

Pay: Up to $20 per hour

Expected hours: 40 hours per week M-F 8-5PM

Work Location: In person

Ability to pass a drug and background check screening  

Clean driving record 

Key Responsibilities:
Technical Support:

• Provide on-site and remote support for desktops, laptops, printers, mobile devices, and related hardware/software.
• Troubleshoot and resolve issues related to Windows, Office 365, networking, and other business-critical applications.
• Assist with system setups, hardware deployment, and software installations.
• Perform password resets, account unlocks, and basic user account administration.
• Maintain documentation of technical procedures and known issues.

Dispatch & Coordination:

• Monitor incoming support tickets and assign them based on priority, issue type, and location.
• Follow up on open tickets to ensure resolution and customer satisfaction.

Requirements:
Education & Experience:

• High School diploma required
• 1-2 years of hands-on experience in a desktop support or helpdesk environment.

Technical Skills:

• Proficiency in supporting Windows environments.
• Familiarity with Office 365.
• Understanding of networking basics (TCP/IP, DNS, DHCP).

Preferred Certifications:

• CompTIA A+
• Microsoft Certified: Modern Desktop Administrator Associate