Appointment coordinator

Appointment Coordinator – Automotive

Are you a born communicator? Join our dealership family as our new service department appointment coordinator.  In this role, you will manage and execute customer communications (email and telephone) in a manner that aligns with our dealership’s highest standards. You will oversee the service departments appointment scheduling, answering status questions from our customers and assist in outbound business development communications. We only hire the best! If that’s you, then let’s talk.

Job Responsibilities

• Schedule guests service requests.
• Understand buying profiles and patterns of typical telephone prospects
• Run daily/weekly/monthly reports and track results
• Prepare individual “call results reports” for management 
• Record and listen to customer calls reviewing recorded/live calls and outcomes
• Determine which customers to contact based on current marketing initiatives
• Interface with other department heads
• Participate in dealership meetings as required

Skills/Qualifications

• Successful track record in customer service, auto dealership business development centers or Internet sales department management
• The ability to manage high call volumes, internet leads and call lists simultaneously
• Overall knowledge of automotive service department operations
• Strong organizational skills and leadership abilities
• Familiarity with dealership CRM and DMS systems

Job Requirements

• High school diploma/GED
• Basic computer skills
• Work schedule M-F 7am to 4pm some weekends as necessary

• Dealership BDC experience a plus
• Must have valid driver license

Compensation

Compensation is based on experience and commensurate with Fortune 500 companies.

Benefits

Benefits include medical, dental, life and disability, 401(k), paid vacation, sick, holiday and a wellness program. We are an Equal Opportunity Employer.

About

Kahlig Auto Group is an industry leading automotive retailer comprised of 10 auto dealerships in South Texas. Our dealerships have a strong commitment to providing the highest degree of customer satisfaction that provides a superior experience in sales, service and overall ownership. We are a company full of hard-working, dedicated employees with a priority on offering a welcoming and positive environment that fosters the opportunity to grow within the company.