Job Purpose: To meet and greet customers to the dealership, answer and route incoming calls, take messages. To receive cash from customers and employees in payment for goods and services and records the amount received in an accurate manner and perform additional clerical functions as assigned
Part-time: Alternating schedule hours M-F 4:30 p.m.-8:30 p.m., Saturdays 8:00a.m.-8:00p.m. Must be willing and able to work alternating Saturdays.
Job Duties:
Meet and greet customers in a professional manner
Operate switchboard telephone system
Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time spent on hold
Take through messages, indicating the callers first and last name, company name if applicable, the time and the message the caller wishes to leave
Provide basic information to callers who have general inquires
Assist with filling duties and other administrative tasks as needed
Prepare sales and service gas tickets for the Accounting Department
Assist the General Manager with various clerical duties as needed
Attend meetings and trainings as scheduled
Perform other duties as assigned
Be friendly, professional, courteous and efficient when working with all customers and employees
Demonstrates behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customers, co-workers and suppliers
Adheres to all company policies, procedures and safety standards
Refer customers who have additional questions (e.g. questions about their repair order) to the service advisor or other appropriate individual.
Handle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication.
Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
Skills/Qualifications
Demonstrated superior customer service skills
Excellent communication skills and high attention to detail
Ability to multi-task and handle several phone calls at once
Job Requirements
Must have at least a high school diploma/GED
Must be proficient in Microsoft Word and excel
Must have dealership and/or recent retail receptionist experience
Must be able to work some evenings and weekends
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, drug test, credit report, and valid driver license
Ability to read and comprehend instructions and information.
Basic skills with computer and other office machines (copier, credit card machine, telephone, adding machine) necessary to perform the cashiering/clerical duties.
Professional personal appearance.
Ability to work well with customers and present a friendly, helpful attitude at all times.
All applicants must be authorized to work in the USA
All applicants must perform duties and responsibilities in a safe manner
All applicants must be able to pass pre-employment testing to include background checks, drug test, credit report, and valid driver license
Benefits
Benefits for full-time employment include medical and dental insurance, 401K retirement savings plan, Vacation time, holiday and sick leave, company paid continuing education and training. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws
