Service Department BDC Agent - North Park Subaru Dominion
North Park Subaru Dominion is looking for passionate, energetic applicants to grow our business development center by responding to inquiries received from various sources regarding service appointments and status updates. Our high volume service department is growing, and so is our client base! You will be the voice of our service department, making excellent first impressions and providing the best customer service regarding the ownership experience. No prior automotive experience required, but excellent customer service/listening skills/and multi tasking will be required.
Benefits
401(K) Plan
Medical Plan
Dental Plan
Life Insurance
Paid Vacation
Paid Sick Days
Employee Purchase Plans
Promote from within
Key Responsibilities
Answer all inbound service phone calls and internet appointment requests
Quickly identify the customer needs
Schedule main shop service appointments, recalls, and maintanence appointments
Offer services such as pick up and delivery and mobile service to eligible customers to minimize shop loading restraints
Work with dispatch on shop loading
Assist service writers with status updates, including current status, part availability, etc
Qualifications
High school diploma / GED
Excellent customer service skills
Comfortable with multiple phone conversations
Positive, friendly attitude, along with a customer service mentality
Enjoy working in a fast-paced environment
Team player with ability to collaborate with others effectively
Valid state of residence driver's license
Required to pass a drug test and background check
Kahlig Auto Group is an industry leading automotive retailer comprised of 12 auto dealerships in South Texas. Our dealerships have a strong commitment to providing the highest degree of customer satisfaction that provides superior experience in sales, service, and overall ownership. We are a company full of hard-working, dedicated employees with a priority on offering a welcoming and positive environment that fosters the opportunity to grow within the company.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.