Assistant Service Advisor


North Park Chevrolet Of Castroville
San Antonio, Texas

Assistant Service Advisor – Automotive

We are seeking an Assistant Service Advisor to learn and assist with the duties of a Service Advisor. You will participate in greeting guests, scheduling appointments and acting as a liaison between customers and service technicians. If you’re goal is to become a Service Advisor and you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home.

Job Responsibilities

Assist Service Advisor with:

  • Greet service department customers promptly and courteously—attitude is everything!
  • Listen to customers and clearly translate repair needs to technicians
  • Upsell additional services using low pressure, high integrity methods
  • Provide accurate repair/maintenance estimates
  • Adhere to policies on vehicle care and operation
  • Follow up on each repair and keep customers informed of progress
  • Sell and manage extended warranties
  • Inspect repair quality and ensure all work is complete
  • Notify customers when vehicles are ready for pick up
  • Review and explain repairs and associated costs with customers
  • Handle minor customer concerns and complaints
  • Keep Service Manager informed of all problems and potential problems
  • Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits

Benefits include medical, dental, life and disability, 401(k), paid vacation, sick, holiday and a wellness program. We are an Equal Opportunity Employer.

About

Kahlig Auto Group is an industry leading automotive retailer comprised of 14 auto dealerships in South Texas. Our dealerships have a strong commitment to providing the highest degree of customer satisfaction that provides a superior experience in sales, service and overall ownership. We are a company full of hard-working, dedicated employees with a priority on offering a welcoming and positive environment that fosters the opportunity to grow within the company.

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