Job hours: At least 12 Hours per week, SATURDAY'S required.
Job Purpose: APPLICANT MUST BE ABLE TO WORK EVENINGS AND SATURDAYS. Perfect opportunity for a college student, time for homework and studting! Schedule can be flexible, we will work with the right candidate. To meet and greet customers to the dealership, answer and route incoming calls, take messages, and perform additional clerical functions as assigned. The front desk receptionist plays a key role in maintaining the dealerships reputation. To receive cash from customers and employees in payment for goods and services and records the amount received in an accurate manner. The cashier is the last contact with the dealership and therefore, must represent the dealership in a friendly, professional manner. The cashier provides assistance to the accounting office as directed on an individual task basis.
Job Duties:
Meet and greet customers in a professional manner
Operate switchboard telephone system
Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time spent on hold
Take through messages, indicating the callers first and last name, company name if applicable, the time and the message the caller wishes to leave
Provide basic information to callers who have general inquires
Assist with filling duties and other administrative tasks as needed
Perform other duties as assigned
Be friendly, professional, courteous and efficient when working with all customers and employees
Demonstrates behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customers, co-workers and suppliers
Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket.
All personal checks are to be guaranteed. Any checks failing to guarantee must be approved by management.
Make change accurately and issue receipts to customers. Have every repair order signed by the customer at time of payment.
Ascertain and record totals of counter tickets and repair orders and verify against all cash, checks and credit card payments on hand at end of shift.
Work with department managers to keep abreast of new products and services offered by the dealership and any changes in price.
Refer customers who have additional questions (e.g. questions about their repair order) to the service advisor or other appropriate individual.
Handle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication.
Give cash refunds accurately to customers for approved returned merchandise.
Maintain service files timely.
Filing and scanning of documents for accounting office.
Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
Skills/Qualifications
Demonstrated superior customer service skills
Excellent communication skills and high attention to detail
Ability to multi-task and handle several phone calls at once
Job Requirements
Must be able to work evenings and weekends
Ability to read and comprehend instructions and information.
Basic skills with computer and other office machines (copier, credit card machine, telephone, adding machine) necessary to perform the cashiering/clerical duties.
Professional personal appearance.
Ability to work well with customers and present a friendly, helpful attitude at all times.
All applicants must be authorized to work in the USA
All applicants must perform duties and responsibilities in a safe manner
All applicants must be able to pass pre-employment testing to include background checks, drug test, credit report, and valid driver license
Must have at least a high school diploma/GED
Should be proficient in Microsoft Word and excel
Should have dealership and/or recent retail receptionist experience
Benefits
Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.
