SUBARU WARRANTY ADMINISTRATOR

We are currently looking to add a qualified SUBARU Warranty Administrator to join our team.

The Warranty Administrator is responsible for reviewing and completing warranty claims. This includes preparing, recording, reconciling warranty claims and submitting them to the appropriate party.

This position interacts daily with Customers, Technicians, Service Associates, Parts Associates, Parts and Service Managers, Cashiers, Sales Associates, just to name a few.

Responsibilities

• Process all claims by next business day following RO close date
• Handel and resolve all claim corrections and charge-backs
• Establish and maintain relationships with the manufacturer's designated warranty representatives
• Review every warranty repair order written for proper completion, accuracy and legibility according to the policies and procedures
• Analyze problems, identify trends and develop strategies for maximizing claim process
• Check each repair order against the vehicles service history to avoid duplicate claims
• Provide a weekly report to the service manager regarding claim status
• Report any fraudulent manipulation of warranty claims
• Provide parts manager with updated parts listing on a weekly basis
• Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs
• Assist service consultants in closing all open warranty RO's
• Assist service consultants and technicians with any warranty questions
• Attend warranty training courses as needed

Qualifications

• Strong attention to detail and sense of urgency.
• Excellent communication skills both written and oral.
• Active Listener and Critical Thinker.
• Solid time management skills.
• Possess an acceptable driving record and a valid driver’s license

Compensation

Compensation is based on experience and commensurate with Fortune 500 companies.

Benefits

Benefits include medical, dental, life and disability, 401(k), paid vacation, sick, holiday and a wellness program. We are an Equal Opportunity Employer.

About

Kahlig Auto Group is an industry leading automotive retailer comprised of 10 auto dealerships in South Texas. Our dealerships have a strong commitment to providing the highest degree of customer satisfaction that provides a superior experience in sales, service and overall ownership. We are a company full of hard-working, dedicated employees with a priority on offering a welcoming and positive environment that fosters the opportunity to grow within the company.